The House of Mann ships from the United States, and every order is packed by hand.
Processing time
Pieces that are ready to go usually ship within [processing time, e.g. 3 to 5 business days] of your order.
Made to order and custom pieces are made for you after you order, so they take longer: allow [made to order time, e.g. 15 to 40 days] before they ship. Delivery time comes on top of that.
Where we ship
We ship to the United States and to the countries you can choose in the bag. If your country is not there, email us and we will see what we can do.
Shipping costs and delivery times
Shipping is worked out in the bag from where your order is going and how much it weighs. You see the price, the shipping service and an estimated delivery time before you pay. Any free shipping offer shows there too.
Delivery estimates are in business days, counted from the day your order ships. They come from the carrier and are not guaranteed.
Tracking
When your order ships, we email you the carrier and tracking number.
Digital downloads
Digital products are not shipped. Once you have paid, we email you a download link, and it also shows on the page you see after checkout. Each link works a set number of times for a set number of days, as shown with the link. If yours runs out, email us and we can send a new one.
International orders
Prices and shipping are charged in US dollars, and your bank converts them. Orders shipped outside the United States may owe import duties, customs fees or taxes on arrival. These are set by the destination country, are not included in our prices or shipping, and are paid by the person receiving the parcel. Customs checks can also add time to delivery.
Your address
Please check your shipping address at checkout. If you spot a mistake, email us straight away. Once a parcel has shipped, we may not be able to change where it goes.
Lost, late or damaged parcels
Once a parcel is with the carrier, delivery is in their hands. If your tracking stops moving, contact the carrier first, and let us know so we can help where we can. If something arrives damaged or you receive the wrong item, see our refund policy.
Contact
Questions about shipping? Email us at houseofmann@yahoo.com.